We collect and process the following categories of personal data:
Identification and contact data Name, surname, email address, phone number, home address, nationality, identity document (when required by law).
Booking data Stay dates, number of guests, stay preferences, special requests.
Payment data Information required to process payments (handled through secure third-party payment systems).
Browsing data IP address, browser type, pages visited, time spent on the site (via cookies and analytics tools).
Why we use your data
Your personal data are processed for the following purposes:
Booking management To process and confirm your booking, manage your stay, and provide assistance during and after your arrival. Legal basis: contract performance.
Legal obligations To comply with fiscal, accounting, and public security laws (e.g., communication of guest data to the competent authorities). Legal basis: legal obligation.
Service communications To send booking confirmations, check-in instructions, information about your stay, and customer support. Legal basis: contract performance.
Direct marketing (only with your consent) To send newsletters, promotional offers, and updates on our services. Legal basis: consent. You can withdraw consent at any time by clicking the unsubscribe link in any email or contacting info@melusinahomes.com.
Service improvement To analyse guest preferences and enhance the stay experience. Legal basis: legitimate interest.
How we process your data
Data are processed using IT and telematic tools, strictly linked to the purposes indicated, adopting appropriate security measures to prevent unauthorised access, loss, or disclosure.
Processing may be automated or manual, always in compliance with GDPR security requirements.
How long we keep your data
Booking and stay data Kept for 10 years after the end of the stay, as required by Italian fiscal and accounting law.
Public security data Kept according to applicable legal terms.
Marketing data Kept until consent is withdrawn or for a maximum of 24 months from the last meaningful interaction with our services.
Browsing data and cookies Stored according to our cookie policy.
Who we share your data with
Your personal data may be shared with:
IT service providers Hosting providers, online booking platforms, email marketing systems.
Payment service providers Credit card operators, online payment systems (e.g., Stripe, PayPal).
Public authorities Police and public security authorities, as required by Italian tourism law. Tax authorities when legally required.
Commercial partners (only with your consent) Tour operators, travel agencies, selected tourist service providers.
Your data are not sold to third parties for commercial purposes without your explicit consent.
Data transfers outside the EU
Some services we use may involve transferring data to non-EU countries. In these cases, we ensure transfers comply with GDPR through standard contractual clauses approved by the European Commission or other adequate safeguards.
Your rights
Under GDPR, you have the right to:
Access Obtain confirmation of whether your data exist and receive a copy.
Rectification Request correction of inaccurate data or completion of incomplete data.
Erasure Request deletion of your data when no longer needed for the purposes collected (subject to legal retention obligations).
Restriction of processing Request restriction of processing in specific cases provided by GDPR.
Data portability Receive your data in a structured, machine-readable format and transfer it to another controller.
Objection Object to the processing of your data for direct marketing or legitimate interest purposes.
Withdrawal of consent Withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.
Complaint Submit a complaint to the supervisory authority (Italian Data Protection Authority – www.garanteprivacy.it).
To exercise your rights, contact us by email at info@melusinahomes.com or by mail at: Masin Services S.r.l., Sestiere Castello 6661, 30122 Venice (VE), Italy.
Cookie policy
Our website uses technical cookies necessary for operation and analytics cookies to improve your browsing experience. For more information, see our cookie policy.
Changes to the privacy policy
We reserve the right to modify this information at any time. Changes will be published on this page with the date of the latest update. We recommend checking this page periodically.
Contact
For any questions regarding the processing of your personal data, contact us at:
