Under Art. 13 of EU Regulation 2016\/679 (GDPR), Melusina Homes informs you about how we collect and use your personal data.<\/p>\n\n\n\n
Masin Services S.r.l.
Sestiere Castello 6661 \u2013 30122 Venice (VE), Italy
VAT: 04496330277
Email: info@melusinahomes.com<\/p>\n\n\n\n
We collect and process the following categories of personal data:<\/p>\n\n\n\n
Identification and contact data<\/strong> Booking data<\/strong> Payment data<\/strong> Browsing data<\/strong> Your personal data are processed for the following purposes:<\/p>\n\n\n\n Booking management<\/strong> Legal obligations<\/strong> Service communications<\/strong> Direct marketing (only with your consent)<\/strong> Service improvement<\/strong> Data are processed using IT and telematic tools, strictly linked to the purposes indicated, adopting appropriate security measures to prevent unauthorised access, loss, or disclosure.<\/p>\n\n\n\n Processing may be automated or manual, always in compliance with GDPR security requirements.<\/p>\n\n\n\n Booking and stay data<\/strong> Public security data<\/strong> Marketing data<\/strong> Browsing data and cookies<\/strong> Your personal data may be shared with:<\/p>\n\n\n\n IT service providers<\/strong> Payment service providers<\/strong> Public authorities<\/strong> Commercial partners (only with your consent)<\/strong> Your data are not sold to third parties for commercial purposes without your explicit consent.<\/p>\n\n\n\n Some services we use may involve transferring data to non-EU countries. In these cases, we ensure transfers comply with GDPR through standard contractual clauses approved by the European Commission or other adequate safeguards.<\/p>\n\n\n\n Under GDPR, you have the right to:<\/p>\n\n\n\n Access<\/strong> Rectification<\/strong> Erasure<\/strong> Restriction of processing<\/strong> Data portability<\/strong> Objection<\/strong> Withdrawal of consent<\/strong> Complaint<\/strong>
Name, surname, email address, phone number, home address, nationality, identity document (when required by law).<\/p>\n\n\n\n
Stay dates, number of guests, stay preferences, special requests.<\/p>\n\n\n\n
Information required to process payments (handled through secure third-party payment systems).<\/p>\n\n\n\n
IP address, browser type, pages visited, time spent on the site (via cookies and analytics tools).<\/p>\n\n\n\nWhy we use your data<\/h3>\n\n\n\n
To process and confirm your booking, manage your stay, and provide assistance during and after your arrival.
Legal basis: contract performance.<\/p>\n\n\n\n
To comply with fiscal, accounting, and public security laws (e.g., communication of guest data to the competent authorities).
Legal basis: legal obligation.<\/p>\n\n\n\n
To send booking confirmations, check-in instructions, information about your stay, and customer support.
Legal basis: contract performance.<\/p>\n\n\n\n
To send newsletters, promotional offers, and updates on our services.
Legal basis: consent. You can withdraw consent at any time by clicking the unsubscribe link in any email or contacting info@melusinahomes.com<\/a>.<\/p>\n\n\n\n
To analyse guest preferences and enhance the stay experience.
Legal basis: legitimate interest.<\/p>\n\n\n\nHow we process your data<\/h3>\n\n\n\n
How long we keep your data<\/h3>\n\n\n\n
Kept for 10 years after the end of the stay, as required by Italian fiscal and accounting law.<\/p>\n\n\n\n
Kept according to applicable legal terms.<\/p>\n\n\n\n
Kept until consent is withdrawn or for a maximum of 24 months from the last meaningful interaction with our services.<\/p>\n\n\n\n
Stored according to our cookie policy.<\/p>\n\n\n\nWho we share your data with<\/h3>\n\n\n\n
Hosting providers, online booking platforms, email marketing systems.<\/p>\n\n\n\n
Credit card operators, online payment systems (e.g., Stripe, PayPal).<\/p>\n\n\n\n
Police and public security authorities, as required by Italian tourism law. Tax authorities when legally required.<\/p>\n\n\n\n
Tour operators, travel agencies, selected tourist service providers.<\/p>\n\n\n\nData transfers outside the EU<\/h3>\n\n\n\n
Your rights<\/h3>\n\n\n\n
Obtain confirmation of whether your data exist and receive a copy.<\/p>\n\n\n\n
Request correction of inaccurate data or completion of incomplete data.<\/p>\n\n\n\n
Request deletion of your data when no longer needed for the purposes collected (subject to legal retention obligations).<\/p>\n\n\n\n
Request restriction of processing in specific cases provided by GDPR.<\/p>\n\n\n\n
Receive your data in a structured, machine-readable format and transfer it to another controller.<\/p>\n\n\n\n
Object to the processing of your data for direct marketing or legitimate interest purposes.<\/p>\n\n\n\n
Withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.<\/p>\n\n\n\n
Submit a complaint to the supervisory authority (Italian Data Protection Authority \u2013 www.garanteprivacy.it<\/a>).<\/p>\n\n\n\n